Shipping policy

Shipping Policy

Carriers We Use

We ship all orders within the UK using DPD or Royal Mail, depending on the size, weight and destination of your parcel.
Your order will be assigned to the carrier you have chosen to ensure safe, reliable and timely delivery.

Delivery Charges

  • Carrier charges depending on the size, weight and destination of your parcel as shown on website.
  • Free Delivery
    Automatically applied to local orders within range of 7 miles of the fulfilment location and over £40 order (UK mainland only) for preconfigured area/postcodes only.

Delivery Times

  • We would need a day to prepare your order. This is in addition to the delivery time shown b the carrier you have chosen on our website.
  • Standard Delivery: 2–4 working days as shown in website
    (Remote areas may take slightly longer.)

Once your order has been dispatched, you will receive a confirmation email with tracking details from either DPD or Royal Mail.

Order Processing

  • We need a day to prepare your Order.
  • Orders placed on weekdays or on weekends/bank holidays will be processed on the next working day.

Tracking Your Order

  • DPD: You will receive a 1-hour delivery window and live tracking updates via the DPD app or SMS/email.
  • Royal Mail: Tracking information will be provided where applicable (24/48 Tracked services).

Delivery Restrictions

  • We currently deliver to UK mainland only.
  • Delivery to Highlands, Islands, and Northern Ireland may incur additional charges or longer delivery times. If this applies, we will contact you before dispatch.

Missed Deliveries

If no one is available to receive the parcel:

  • DPD will attempt delivery and may leave the parcel in a safe place or at a designated pickup shop.
  • Royal Mail may leave a red card with instructions for collection or re-delivery.

Damaged or Missing Parcels

If your order arrives damaged or doesn’t arrive within the estimated time:

  • Please contact us within 48 hours of receipt/expected delivery
  • We will investigate with the courier and offer a replacement or refund where appropriate.