At VeSustain, we respect your privacy and are committed to keeping your personal information safe and secure. This policy explains how we collect, store and use contact information shared with us through our website, email communication, social media, events or sales enquiries.
1. Information We Collect
We may collect the following details when you interact with VeSustain:
Name and contact details (email address, phone number, billing/delivery address)
Business information where applicable (company name, VAT/GST number, contact person)
Order details, queries or messages sent via forms, email or chat
Marketing preferences if you opt-in to receive updates
2. How We Use Your Contact Information
Your information is used only for purposes connected to your enquiry or order, including:
Processing and delivering orders
Responding to customer queries or support requests
Sending order updates, invoicing and delivery notifications
Providing product or account information when requested
Marketing communications — only if you have opted in
We do not sell, trade or rent your contact details.
3. Sharing Your Information
We only share your information with trusted third parties necessary for business operation, such as:
Delivery carriers (DPD, Royal Mail)
Payment processors and invoicing systems
Customer support and email platforms (if used)
Information is shared strictly for service-related use and never for advertising or resale.
4. Storage & Protection
Contact information is stored securely with restricted access.
We retain details only for as long as required to fulfil your order or meet legal obligations.
You may request correction or deletion of your personal data at any time.
5. Marketing & Opt-Out
If you choose to subscribe to marketing emails, you can unsubscribe at any time by:
Clicking the "unsubscribe" link in any email
Contacting us directly to request removal
We will process opt-out requests promptly.
6. Contact & Data Requests
If you have questions about this policy or wish to request, update or remove your contact details:
