Refund policy
VeSustain – Returns & Refund Policy
Returns
- Returns are accepted for goods that are defective, damaged, or incorrect fulfilment subject to prior written agreement.
- You must notify us within 7 working days of receiving your order if you wish to return any faulty items.
- To be eligible for a return, your item must be in its original packaging. Proof of purchase, such as a receipt or order confirmation, is also required when reporting the faulty products.
Initiating a Return
- To initiate a return, please contact us by form given in website. Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
- If you are on Free Local Delivery orders, we will contact you to collect the returns of the faulty products.
Questions and Support
Should you have any questions or require assistance with your return, please feel free to reach out to us at info.vesustain@gmail.com. We are here to assist you throughout the return process.
Damages and Issues
We strongly advise inspecting your order immediately upon receipt. In the event that your item is defective, damaged, or incorrect, please contact us promptly. We will promptly evaluate the issue and take necessary steps to rectify it.
Refunds
Upon receipt and inspection of your return, we will notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.
Return rules summary
- Returns accepted for faulty products - initiate within 7 days of the receiving your order.
- No return fees apply for faulty or incorrect items.
- No final sale items
- Please refer to our Terms & Conditions and Shipping Details for full return and delivery information.